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Terms & Conditions

By accessing this website, the materials and information presented within it, users confirm that they have read, understood and accepted the following terms and conditions of use.



This site is maintained and administered by SC Xact Consulting SRL, CUI RO15507118, with headquarters in Constanta, bld. Tomis, no. 267, work point in Valu lui Traian, Str. Soarelui no. 45, Constanta County, bank account RO27BUCU1431304250083RON opened at Alpha Bank Constanta, registered at the Trade Registry Office under number J13/1854/2003.

The site is hosted by the servers of a third party company. For any errors caused by changes, settings, upgrades, etc. made by this third party company, we apologize, but the entire responsibility rests with the host.

Using (visiting or buying products) this site implies acceptance of these terms and conditions. For the best use of the site, it is recommended to carefully read the terms and conditions.

Xact Consulting SRL assumes the right to make changes to these provisions without another prior notification.

If you do not accept these "Terms and Conditions" DO NOT USE this site.


Xact Consulting SRL guarantees the user limited access, in personal interest, to this site and does not grant him the right to download or modify the site in whole or in part, to reproduce the site in whole or in part, to copy, sell/resell or exploit the site in any other way, for commercial purposes or contrary to the interests of Xact Consulting SRL, without its written consent.

You agree and accept that, without any prior notice, we may delete or add any information to the site or discontinue any activity without prior notice. If references are made to other sites, we do not guarantee and/or confirm in any way the type of information you will find on them. It remains at your discretion whether or not you visit these sites or consider the information found there or not.

The images of the products on the store are for presentation purposes. These can sometimes differ from the product they present, depending on the suppliers we work with.

At the same time, we reserve the right to request full or partial payment in advance for certain orders.

All prices displayed on this website are expressed in lei (RON) and include VAT and may be modified depending on: changes in customs duties, other taxes levied by the Romanian state or the leu/euro and leu/dollar exchange rates.


In using the service, you agree to provide true, correct, current and complete information about yourself, as specified in the user registration section and you agree to provide this information correctly and completely.

In the event that we consider that this obligation is not respected by you, we reserve the right to block your access, for a fixed or indefinite period, to the use of the service without any prior notification.

In order to make product reviews, it is necessary to use the real name under which the order was made, otherwise we reserve the right to delete that review.


Xact Consulting SRL does not assume responsibility for printing or display errors regarding prices, features, images, etc. in the event that the price of the product or some characteristics of the product have been incorrectly entered in our databases or displayed incorrectly, and the delivery has not yet been made, our company reserves the right to cancel the delivery of the respective product and notify the customer as soon as possible shortly about the error that occurred.


You can place an order with us by ordering through our order form, by email or by phone. After the order, you will receive a proforma invoice detailing the ordered products and personal data. If you notice an error in your order, you should contact us immediately. If this does not happen, we understand that you accept the details of the order (prices, products, delivery or billing dates, etc.) as they are written.

The acceptance of an order from us takes place when you are notified by e-mail that the courier company has taken over the package.

Orders with a value greater than 5,000 lei can only be paid in advance, with a card or by payment order.


All prices displayed on the website are expressed in Lei and include VAT (19%).

Some prices may change without notice or may contain operating errors. Our company makes permanent efforts to eliminate errors and maintain the accuracy of the information

All promotions carried out by are valid within the limit of the available stock. We cannot grant additional discounts for the products under promotion.

Orders placed on our website will be shipped only after the phone confirmation of the order. Thus, to the extent that it is not possible to contact the customer by phone, the shipment of the order will be carried out with a delay compared to the term that we normally assume in this regard. To the extent that for 3 consecutive working days the customer cannot be contacted by phone (his phone is switched off or he does not answer), the order will be cancelled.

The shipment is made only after the telephone confirmation of the order or after the payment confirmation, if the online card payment method is chosen, or by payment order, exclusively on weekends and legal holidays.


When an order is refused, you will be notified by email of the reason for the refusal.

We may refuse an order if:

- we do not have the ordered product in stock. There is a possibility that a product appears in stock on the website, but can be ordered by phone or email. The website is updated at certain intervals and there may be small inaccuracies regarding the actual stock displayed.

- there was an error related to the price or product description

- you are not eligible to place an order (you are under the legal age, you have placed orders in the past that you did not pick up, etc...)

In the event that there were previous orders sent to you, but they were refused or not picked up by you from the courier, we reserve the right to request payment of the following orders in advance. Such situations will be noted after placing the order, by our employees. In order to be able to accept your new order, we will send you a proforma invoice for payment by email, where you will be able to pay for the new order online, by bank transfer. I make an exception to this rule in cases where a previous order was not received/picked up due to the courier's fault. Only the situations in which you were not contacted and could not contact the courier company for 5 working days from the date of shipment and you informed us in writing about this situation at that time are considered cases of the courier's fault.


The guarantee is provided on the basis of the tax invoice, the guarantee certificate which must be correctly completed, the product that makes

the object of the warranty, together with a written mention of the defect. The object purchased must be presented with all accessories

which product was delivered.

SC Xact Consulting SRL guarantees the components of its products against manufacturing and material defects for the period

above established starting from the date of purchase by the end user. During the warranty period, the manufacturer reserves the right

to repair or replace the subassembly that proves to be defective. The warranty covers only those defects that appear in normal operation

of the product and does not apply to actions that do not comply with the instructions for use (mechanical impacts, scratches, exceeding weight

maximum allowed, etc.).

Maintenance and repairs within the warranty period are performed by S.C. Xact Consulting SRL at the headquarters of the service unit in

Valu lui Traian, Str. Soarelui no. 45, Constanta county (tel: 0726-755772, 0241-808.379, email:

The cost of sending the product for which a guarantee is granted to the service unit falls on the buyer, our company bearing the cost of sending the repaired product to the buyer.

The period for resolving the complaint from the date of notification is the one provided by law, the guarantee being extended by the duration of the product being repaired.

If the product cannot be repaired, it will be replaced with another product chosen by the buyer, with payment of the price difference.

If the buyer does not want another product, the amount paid for the product is returned to the customer, reduced proportionally by the number of months of product use from the 24 months of warranty. (eg: if the product has been used for 6 months, it is returned 6/24 = 75% of the amount initially paid)


Xact Consulting wants all customers to be fully satisfied when they buy our products. If you are not happy with the purchased products, you can return them and we will refund the value of your order. The Romanian legislation provides: The consumer has the right to notify the merchant in writing that he gives up the purchase, without penalties and without citing a reason, within 14 calendar days from receiving the product, according to GEO 34/2014. customers can return the purchased products within 14 calendar days of receipt without penalties and without invoking any no reason

If the product is returned because the customer has changed his mind or wants another product, the cost of return shipping will be borne by the customer.

Customers have the obligation to send the products to us within 14 days from the date on which they informed us about the exercise of the right of withdrawal. will refund the value of the order in no more than 14 days from the date of written termination of the contract. The amount refunded as well as the return conditions do not include transport costs. Refunds to customers will be made by bank transfer, directly to the person's account what is mentioned under the rubric "Beneficiary" on the invoice on the basis of which the product was purchased.

No return is accepted, if the individual client does not notify in writing (email, fax, letter) that he wishes to return a product. Following this notification, the customer receives a return number, which he writes down on the parcel to be sent to our company.

"Clients" or "consumers" are ONLY NATURAL PERSONS. Clients with legal personality do not have the right to unilaterally terminate the contract, the legislation in the field referring only to natural persons.


Your personal data will be used only for the stated purpose of this site. The information in the order form will be used to send you order confirmation, possible promotions, periodic newsletters, etc.

We undertake not to make public or sell databases containing information about the personal data of our clients.

You can read our entire privacy policy here:


By registering as a member you will be asked to choose a username (e-mail address) and a password. You are responsible for keeping your access password safe as a member of this site, any activity carried out under your username being fully your responsibility.

You agree to notify us immediately of any loss of password or sign of unauthorized activity under your username.

You are fully aware of the fact that any information, data, text, photos, graphics, etc. contained in this site are the responsibility of the person/entity from which it originates. Under these conditions, we cannot in any way, directly or indirectly, be held responsible for the content of the site including, but not limited to, truncated, incomplete or wrong information or for any consequences of their use.


Elements of the site's content - texts, Web graphic elements, scripts, programs, databases - are the property of Xact Consulting SRL and are protected by copyright law. The use without the consent of the company Xact Consulting SRL of any elements listed above is punishable according to the laws in force.

The information may be reproduced by printing for personal use only.

The information cannot be reproduced, distributed or transmitted to another person or incorporated in any way in another document or material without the prior written permission of their authors.

All published photos and information (generically called content) are protected by the relevant legal provisions: Law no. 8/1996, with subsequent amendments and additions - regarding copyright and related rights, Law no. 84/1998 - regarding trademarks and geographical indications and Law no. 129/1992, republished - regarding industrial designs and models. The lack of mention regarding some legal texts or incidental provisions does not lead to their inapplicability.

The Site and the Content are protected by the Romanian Copyright Law, as well as by the copyright provisions applicable in territories other than Romania. You may not copy, store, modify or transfer under any title, part or all of the site and/or the Content. Exploitation is free, under the condition of non-commerciality and compliance with the terms imposed by SC XACT CONSULTING SRL.

Any form of copying, storage, modification and/or transmission of the Content is expressly prohibited, without the prior written consent of SC XACT CONSULTING SRL.

Copying, reproducing, distributing, publishing, displaying, modifying, creating complete derivative components, as well as any way of exploiting the content of the website are prohibited.

It is forbidden to use the images on this site in any form without an agreement between the user and the owner based on a contract of assignment of the right of use.

No image, no part of the site or graphics belonging to the site can be copied, modified, republished or used in any other way than with the express consent of the the age.


Any attempt at unauthorized access to the site and any attempt at fraud will be reported to the competent authorities.

Any complaint will be brought to the attention of Xact Consulting SRL, and it will be resolved as soon as possible.

Any conflict arising between the company and the clients is tried to be resolved amicably by agreement between the two parties, through conciliation.

If this is not possible, the Romanian legal provisions in this field will be applied and the resolution of conflicts is the competence of the courts within the Constanta municipality.


We will not be responsible to any person or company that uses or relies on inappropriate information or opinions contained on this site.

Also, we will not be responsible for: any kind of damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site, any type of errors or omissions in the content that may lead to any kind loss. If you consider that any material on this site, posted by Xact Consulting SRL, violates copyright or any other rights, please contact us for details at office (at) so that we can make an informed decision .

We do not offer any guarantee that the products will meet your requirements or that the service will be secure and error-free of any kind.

The service can be interrupted by its administrators at any time without prior notice. Force majeure exonerates the party that invokes it under the terms of the law. We are not responsible and cannot be held responsible in any way, directly or indirectly, for any damage and/or problem, of any nature, as a result of using our website.

Last update: 20.10.2023